FAQ

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Real-life room escape games are a type of physical adventure game in which you are “trapped” in a room with your friends, family or work mates. Using your sense of adventure, imagination, puzzle solving skills, powers of observation, teamwork and your sense of fun. Solve a series of stimulating, challenging and fun puzzles, solve the mystery and Escape the room within the time limit.

No, you can exit at any time

Props may contain wording such as “high voltage”, “hazardous”, “danger”, “beware”, etc, but everything is harmless and in keeping with the story/theme of the room

Anyone can participate, but if you are under 16 you must be accompanied by an adult.

A minimum of 2 people is required, however, keep in mind that the more minds you have, the better chance you have of escaping in the time limit. Each game has a recommended maximum number of players

The game master will be monitoring your progress on a webcam (not recorded), ready to help when needed.

We recommend you arrive 15 minutes prior to your group’s start time. If you are late for your start time you will be missing out on game time. Please note that there are no refunds for cancellations due to lateness.

Yes of course we welcome anyone, however we cannot guarantee you will have a spot without a booking. Customers are advised to book their experience at least 2-3 weeks in advance in order to guarantee a spot.

Yes of course, subject to the maximum number of people permitted for each room. You can pay prior to starting.

Just come with identification for confirmation

For online booking, we accept payments, with Visa & MasterCard. For walk-in customers, we accept cash and POS payments. You will get a 10% discount for your team by paying online

No cameras, mobile phones or any other electronic devices are permitted in the rooms. There will be photo opportunities after you escape.

Gift Vouchers are available on line or at the premises in Oyin Jolyemi.

If you arrive after we have started the game (the time slot you have booked), we cannot allow you inside. This would disrupt the game for the other participating players and negatively affect the schedule for the rest of the shows. No refunds or rescheduling of show times will be offered for late arrivals or no-shows. Please account for traffic, and map us out beforehand so there are no surprises.

In order to reschedule your booking, you MUST contact us within 2 days (48 hours) of your scheduled reservation time. No exceptions will be made if you do not contact us with AT LEAST 48 hours’ notice. Please be aware of this BEFORE making your booking if it is within this 48-hour window, as you will not be able to reschedule if this is the case.

 

Teams who are able to escape BEFORE time runs out will earn the option to purchase an exclusive “I SAVED THE GIRL” t-shirt. However, if you don’t escape you can still buy the alternate “I ALMOST SAVED THE GIRL” t-shirt.